Pizza Oven

The burner won’t ignite.
Possible causes:

• The coupling nut is loose or the coupling pin is oxidized. The reseller or user can fix this by tightening the nut or removing oxidation from the pin.

• No gas supply – check if the gas cylinder is empty.

• Coupling nut and regulator are not fully connected – tighten the coupling nut by hand until it stops. Do not use tools.

• Blockage in the gas supply – clean the burner tube.

• The burner has become detached from the valve – reconnect it.

• Incorrect assembly – check the steps in the assembly instructions.

• The burner may be defective.

Sudden drop in gas supply / weak flame.

• Check that there is gas in the propane cylinder.

• Turn off the gas switch, wait 30 seconds, and try lighting again.

• If the flame is still weak, turn off the gas regulator, close the valve on the propane cylinder, disconnect the regulator, reconnect it, perform a leak test, open the cylinder valve, wait 30 seconds, and then light the oven.

Flames blow out.

• Strong wind or gusts – turn the oven’s front away from the wind.

• Low gas – refill the gas cylinder.

Flare-ups.

• Fat accumulation – clean the oven.

• Too much fat on the meat – trim fat before cooking.

• Temperature too high – adjust the temperature.

• Too much flour on the baking surface – brush off excess flour.

Backfire (flame in the burner tube, hissing sound).

• Burner and/or burner tube is blocked – turn off the gas regulator, clean the burner and/or tubes.

• Pressure drop during ignition – turn off the oven, make sure the cylinder valve is fully open, and try lighting again.

What are the dimensions of the stone, and where can I buy a new one?

• 13" pizza oven – stone: 33 × 33 cm

• 16" pizza oven – stone: 43 × 43 cm

• If you need a new stone, submit a support case and we will assist you.

What is the internal size of the 16" oven?

• The oven is not perfectly square. Approximate dimensions:

  • Width across the opening (inner edge to inner edge at stone height): ~45 cm

  • Depth: ~48 cm

  • Height: 11 cm inner edge to inner edge; 8 cm above the stone

Which type of regulator should I buy for my pizza oven?

• No specific brand is required.

• The most important thing is that the hose and regulator comply with your gas cylinder regulations.

• Here is an example of a suitable hose and regulator.